Shipping Policy
Shipping Policy
Last updated: 20 August 2026
Thank you for shopping with HoopFish™. This Shipping Policy explains how orders placed through hoopfish.com are processed and delivered.
Order processing
Orders are normally processed within 48 hours after payment has been successfully confirmed.
Orders placed during weekends, public holidays or particularly busy periods may begin processing on the next working day.
Once an order has entered processing, changes to the delivery address or cancellation requests may not always be possible. Please contact us as soon as possible if you notice an error in your order details.
Estimated delivery time
After processing, estimated delivery is:
6–15 days
The total estimated time from placing your order to receiving it is therefore approximately:
8–17 days, including up to 48 hours of processing.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur because of courier disruption, customs checks, severe weather, public holidays, high order volumes or other circumstances outside our reasonable control.
UK online sellers are generally expected to deliver goods within 30 days unless a different delivery period has been agreed with the customer.
Shipping destinations
HoopFish™ ships to the destinations available at checkout.
If your address or country cannot be selected during checkout, we are currently unable to deliver to that location.
Shipping charges
Any applicable shipping charges will be clearly displayed at checkout before payment is completed.
Where free shipping is offered, this will be shown on the product page or during checkout.
Order confirmation
After placing an order, you should receive an order-confirmation email at the email address provided during checkout.
Please check your spam or junk folder if the confirmation does not appear in your inbox.
Customers are responsible for providing a valid email address and accurate delivery details.
Tracking information
Where tracking is available, tracking information will be sent by email after the order has been dispatched.
Tracking may take several days to begin showing movement after the tracking number has been created. This does not necessarily mean that the order has not been dispatched.
Incorrect or incomplete addresses
Please check your delivery address carefully before completing checkout.
HoopFish™ is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete information supplied by the customer.
If an order is returned because of an incorrect address, failed delivery attempt, refusal or failure to collect the parcel, additional delivery charges may apply before the order can be resent.
Delayed orders
If your order has not arrived within the estimated delivery period, please:
- Check the tracking information.
- Check whether the courier attempted delivery.
- Confirm that the delivery address entered during checkout was correct.
- Contact us at createliveit67@gmail.com.
Please include your full name and order number so we can investigate the delay.
A delay does not automatically mean that an order is lost. We may need to contact the courier or fulfilment provider before offering a replacement or refund.
Lost orders
If tracking has not updated for an unusually long period or the courier confirms that the parcel has been lost, contact us at createliveit67@gmail.com.
We will investigate the matter and provide an appropriate solution, which may include a replacement or refund depending on the circumstances.
Damaged deliveries
Please inspect HoopFish™ shortly after delivery.
If HoopFish™ arrives damaged, contact us as soon as reasonably possible at createliveit67@gmail.com and include:
- your order number;
- photographs of the damaged product;
- photographs of the packaging; and
- a brief description of the problem.
Please keep the product and packaging until we have reviewed your request.
Split shipments
Some orders may arrive in more than one parcel. Where this happens, separate tracking details may be provided.
You will not be charged additional shipping fees solely because an order is divided into multiple parcels.
Customs and import charges
Orders delivered outside the United Kingdom may be subject to customs duties, import taxes or local handling charges.
Unless clearly stated otherwise during checkout, any charges imposed by the destination country are the customer’s responsibility.
Customs procedures may also cause additional delivery delays.
Changes and cancellations
Contact createliveit67@gmail.com immediately if you need to request an order change or cancellation.
We will try to help, but we cannot guarantee that an order can be changed or cancelled after processing has begun.
Contact
For shipping questions, contact:
HoopFish™
Email: createliveit67@gmail.com
Website: hoopfish.com