Shipping Policy
Shipping Policy
Last updated: 1 September 2026
Thank you for shopping with Kneeify™. This Shipping Policy explains how orders placed through kneeify.com are processed, dispatched and delivered.
1. Order processing
Orders are normally processed within up to 48 hours after payment has been successfully confirmed.
Orders placed during weekends, public holidays or unusually busy periods may begin processing on the next working day.
Once an order has entered processing, changes to the size, colour, left or right option, quantity or delivery address may not always be possible.
Contact createliveit67@gmail.com as soon as possible if you notice an error in your order.
2. Estimated delivery time
After processing, estimated delivery is normally:
6–15 business days
The total estimated time from placing your order to receiving it is therefore approximately:
8–17 business days
This includes up to 48 hours of processing.
Delivery estimates are not guaranteed arrival dates. Delays may occasionally occur because of courier disruption, customs checks, public holidays, severe weather, high order volumes or other circumstances outside our reasonable control.
3. Shipping destinations
Kneeify™ ships to the countries and addresses available during checkout.
If your country or delivery location cannot be selected, shipping is not currently available to that destination.
4. Shipping charges
Any applicable delivery charge will be clearly displayed during checkout before payment is completed.
Where free shipping is offered, this will be shown on the Kneeify™ product page or at checkout.
5. Order confirmation
After completing your order, you should receive a confirmation email at the email address entered during checkout.
Please check your spam or junk folder if the confirmation does not appear in your inbox.
Customers are responsible for providing a valid email address and accurate contact information.
6. Order changes after purchase
Please review your order carefully before completing checkout, including:
- size;
- colour;
- left or right option;
- quantity; and
- delivery address.
Contact createliveit67@gmail.com as soon as possible if you notice a mistake.
We will try to update the order before processing begins, but changes cannot be guaranteed once the order has entered fulfilment or has been dispatched.
7. Correct delivery information
Please check your full name, address, postcode and telephone number carefully before completing checkout.
Kneeify™ is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete information supplied by the customer.
If an order is returned because of:
- an incorrect or incomplete address;
- an unsuccessful delivery attempt;
- refusal of delivery;
- failure to collect the parcel; or
- an invalid telephone number,
additional shipping charges may apply before the order can be sent again.
8. Delivery to courier offices or collection points
Depending on the destination and local delivery provider, customers may be offered delivery to:
- a residential address;
- a courier office;
- a parcel locker; or
- another local collection point.
Please enter a complete residential address and valid telephone number during checkout unless the checkout specifically allows you to select a courier office or collection point.
The local courier may contact you to arrange or redirect delivery where supported.
9. Delayed orders
If your order has not arrived within the estimated delivery period, please:
- Check whether the courier attempted delivery.
- Confirm that your delivery details are correct.
- Check your email or phone for delivery notifications.
- Contact us at createliveit67@gmail.com.
Please include your full name and order number.
A delay does not automatically mean that the parcel is lost. We may need to contact the courier or fulfilment provider before arranging a replacement or refund.
10. Delivery updates and notifications
Delivery updates may be sent by email, text message or through the local courier’s tracking service.
Customers are responsible for checking these notifications and responding where action is required, such as:
- confirming a delivery time;
- rearranging delivery;
- providing access instructions;
- collecting the parcel from a local office or locker; or
- confirming additional address details.
Kneeify™ is not responsible for delays caused by missed courier messages or failure to respond to delivery instructions.
11. Damaged parcels
Please inspect your Kneeify™ order shortly after delivery.
If the parcel or product arrives damaged, contact us as soon as reasonably possible and include:
- your order number;
- clear photographs of the product;
- photographs of the packaging;
- photographs of the shipping label where possible; and
- a short explanation of the issue.
Please keep the product and packaging until your request has been reviewed.
12. Incorrect or incomplete orders
Contact us if you receive:
- the wrong size;
- the wrong colour;
- the wrong left or right version;
- the wrong quantity; or
- an incomplete order.
Please include photographs of everything received and the shipping label.
Where the mistake is confirmed, Kneeify™ will provide an appropriate replacement, refund or other solution.
13. Delivery attempts and collection deadlines
The delivery provider may attempt delivery more than once or leave instructions explaining how to rearrange delivery or collect the parcel.
Customers are responsible for responding to courier notifications and collecting parcels within the time limit set by the local delivery provider.
If a parcel is not collected within the required period, it may be returned to the sender. Additional shipping charges may apply if the customer asks for the order to be sent again.
14. Customs, taxes and import charges
Orders shipped internationally may be subject to:
- import VAT;
- customs duties;
- courier handling fees; or
- other local charges.
Unless these charges are clearly shown as prepaid during checkout, they may be the customer’s responsibility.
Customs clearance may also cause additional delivery delays.
Kneeify™ does not control charges imposed by customs authorities or local delivery providers.
15. Refused and unclaimed deliveries
Please do not refuse delivery without contacting us first.
Parcels that are refused, unclaimed or not collected may be returned to the sender.
Where permitted, delivery and return costs may be deducted from any refund unless the parcel was refused because the wrong or visibly damaged item was supplied.
16. Changes and cancellations
Contact createliveit67@gmail.com immediately if you need to change or cancel an order.
We will try to assist, but we cannot guarantee that changes or cancellations will be possible once processing or fulfilment has begun.
If the order has already been dispatched, it may need to be handled through the Kneeify™ Returns and Refunds Policy.
17. Contact us
For questions about shipping or delivery, contact:
Kneeify™
Email: createliveit67@gmail.com
Website: kneeify.com