Returns & Refunds Policy

Last updated: 1 September 2026

At Kneeify™, we want you to feel confident when placing an order. This policy explains how returns, refunds, damaged items and incorrect orders are handled.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product must be clean, unused and unworn apart from briefly trying it on to check the fit. It should also include all original components and packaging where reasonably possible.

Because Kneeify™ products are worn close to the body, we cannot accept products that show signs of extended wear, washing, exercise use, perspiration, odours, stains, hair or other contamination.

Your legal rights concerning faulty, damaged or incorrectly supplied goods are not affected by this policy.

How to Request a Return

Email us at:

createliveit67@gmail.com

Include your full name, order number, the item you want to return and the reason for the return.

For damaged, faulty or incorrect items, include clear photographs of the product, packaging and shipping label.

Please do not send an item back before receiving return instructions from us. The address shown on the original parcel may not be the correct returns address.

Change-of-Mind Returns

UK customers purchasing online normally have the right to cancel within 14 days of receiving their goods. After notifying the seller, the customer normally has a further 14 days to return them. Kneeify™ extends the request period to 30 days, subject to the return conditions on this page.

For change-of-mind returns, the customer is responsible for return postage.

We recommend using a tracked service and keeping proof of postage.

Wrong Size, Colour or Side

Please check your size, colour and left or right selection before completing your order.

If you selected the wrong option, contact us within 30 days of delivery.

The product must remain clean and in returnable condition. The customer will normally be responsible for return postage and any cost of sending a replacement.

Replacement options depend on availability.

Damaged, Faulty or Incorrect Items

Contact us as soon as possible if:

• the product arrives damaged;
• the product appears faulty;
• you receive the wrong size, colour or side;
• you receive the wrong quantity; or
• part of the order is missing.

Where the issue is confirmed, we will provide an appropriate replacement, refund or other solution.

UK customers have separate statutory rights when goods are faulty, damaged or not as described.

Items That Cannot Be Returned

Unless faulty or required by law, we may refuse returns for:

• products showing signs of extended wear;
• washed products;
• products with marks, odours, hair or contamination;
• products damaged through misuse;
• products missing essential parts;
• products returned outside the applicable return period; or
• sealed hygiene-sensitive products after the seal has been broken, where the legal hygiene exception applies.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be sent to the original payment method.

Banks and payment providers may take additional time to display the refund.

Where UK cancellation rights apply, refunds must generally be processed within 14 days of receiving the returned goods or evidence that the goods were sent back.

Reduced Refunds

A refund may be reduced where the product has lost value because it was handled beyond what would reasonably be necessary to inspect its size, fit and condition.

This may include extended wear, exercise use, washing, marks, odours, damage or missing components.

Order Cancellations

Email us as soon as possible if you want to cancel or change an order.

We cannot guarantee that an order can be changed or cancelled once processing has started.

If the order has already been dispatched, it will normally need to be returned using the process described above.

Refused or Unclaimed Parcels

If a parcel is refused, not collected or returned because an incorrect or incomplete address was supplied, any refund may be reduced by the delivery and return costs incurred.

Contact Us

Kneeify™

Email: createliveit67@gmail.com

Website: kneeify.com

Include your order number when contacting us about a return or refund.