Terms And Conditions
Terms and Conditions
Last updated: 20 August 2026
These Terms and Conditions govern your use of hoopfish.com and purchases made from HoopFish™.
Throughout these Terms, “HoopFish™”, “we”, “us” and “our” refer to the HoopFish™ online store. “You” and “your” refer to any visitor or customer using our website.
By accessing hoopfish.com or placing an order, you agree to these Terms and Conditions. Please read them carefully before purchasing.
1. Contact information
Trading name: HoopFish™
Website: hoopfish.com
Email: createliveit67@gmail.com
Questions about products, orders, returns or these Terms can be sent to the email address above.
2. Eligibility to order
You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order through HoopFish™.
You agree to provide accurate, complete and current contact, payment and delivery information when placing an order.
3. Products
HoopFish™ is an over-the-door basketball laundry hamper designed to make putting away laundry more engaging.
We make reasonable efforts to display product descriptions, colours, dimensions, photographs and videos accurately. Colours may appear slightly different depending on your screen, and minor product variations may occur between production batches.
Please review the product page, measurements and installation information before ordering.
HoopFish™ is not intended for climbing, hanging or use as a full-sized basketball hoop. Children should use HoopFish™ responsibly and with appropriate adult supervision.
4. Product availability
All products are subject to availability.
We may limit quantities, update product details or discontinue products without prior notice.
If a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate solution, which may include cancellation and a refund.
5. Prices and payment
Prices are displayed in British pounds sterling unless another currency is shown at checkout.
The total price, including applicable delivery charges and taxes, will be displayed before payment is completed.
Payment must be successfully authorised before an order can be processed.
We may correct genuine pricing or website errors. Where an error affects an existing order, we may contact you to confirm whether you wish to proceed at the correct price or receive a refund.
6. Orders and acceptance
After placing an order, you should receive an order-confirmation email.
The confirmation email acknowledges receipt of your order. We may refuse or cancel an order where:
- payment cannot be authorised;
- a product is unavailable;
- delivery information is incomplete or invalid;
- the order appears fraudulent;
- an obvious pricing error has occurred; or
- the order breaches these Terms.
Where an order is cancelled after payment has been taken, the relevant payment will be refunded.
7. Processing and delivery
Orders are normally processed before being passed to the delivery provider.
The estimated processing and delivery times shown on hoopfish.com are estimates rather than guaranteed delivery dates.
Delivery times may be affected by courier delays, customs procedures, weather, public holidays, supplier disruption or other events outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
HoopFish™ is not responsible for delays, failed deliveries or additional costs caused by an incorrect or incomplete address supplied by the customer.
8. International orders
Orders delivered outside the United Kingdom may be subject to import duties, taxes, customs charges or local handling fees.
Unless clearly stated otherwise at checkout, customers are responsible for charges imposed by authorities in the destination country.
9. Delivery information
Estimated delivery times are shown on hoopfish.com and may vary depending on the delivery destination, courier availability and other circumstances outside our reasonable control.
Delivery estimates are not guaranteed dates.
Customers are responsible for providing a complete and accurate delivery address. HoopFish™ is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.
10. Missing or delayed orders
Where tracking is available, customers should review the tracking information before contacting HoopFish™.
If an order appears delayed, missing or has not arrived within the estimated delivery period, contact:
Please include your name, order number and delivery address.
We may need to contact the courier or fulfilment provider before offering a replacement or refund.
11. Product suitability and customer responsibility
Before placing an order, customers are responsible for reviewing the product description, measurements, images and installation information provided on hoopfish.com.
Customers should make sure that:
- their door is suitable for HoopFish™;
- there is enough clearance above the door for the hooks;
- the product will not prevent the door from opening or closing safely;
- HoopFish™ is suitable for the intended room and user; and
- the product is installed and used according to the instructions provided.
Minor differences in colour, finish or appearance may occur due to screen settings, lighting and manufacturing variations.
This section fits better because it applies directly to the physical product. You can add the digital licence section later when the downloadable pack becomes part of the live offer.
12. Cancellation rights
Customers purchasing online may have a legal right to cancel an order for physical goods within 14 days after receiving the goods, subject to applicable exceptions. After notifying the seller, the customer generally has a further 14 days to return the goods.
To request cancellation, contact:
Include your name, order number and a clear statement that you wish to cancel the order.
Nothing in these Terms limits any statutory rights available under applicable consumer law.
13. Returns
Please contact createliveit67@gmail.com before returning a product.
Returned products should be securely packaged and returned with all included parts and accessories.
Customers may be responsible for return-delivery costs where the product is not faulty, incorrect or materially misdescribed.
Where legally permitted, a deduction may be made where a product has been used or handled beyond what would reasonably be necessary to inspect its nature, characteristics and function.
Any separate Refund Policy displayed on hoopfish.com forms part of these Terms.
14. Faulty, damaged or incorrect products
Please inspect your order after delivery.
Contact createliveit67@gmail.com as soon as reasonably possible if the product:
- arrives damaged;
- is faulty;
- is missing important components;
- is materially different from its description; or
- is not the product ordered.
Include your order number and clear photographs or video showing the issue.
Depending on the circumstances and applicable consumer law, an appropriate remedy may include repair, replacement, partial refund or full refund.
Nothing in these Terms removes your statutory rights concerning faulty or misdescribed goods.
15. Installation and safe use
HoopFish™ must be installed and used responsibly.
Before use:
- ensure the hooks and attachments are secure;
- check that the door is suitable;
- ensure the product does not prevent the door from operating safely;
- keep the area around the door clear;
- do not climb, hang from or pull heavily on HoopFish™;
- do not overload the hamper; and
- stop using the product if any part becomes damaged or loose.
HoopFish™ is not responsible for damage caused by misuse, unsuitable installation, excessive force, product modification or failure to follow the supplied instructions, except where liability cannot legally be excluded.
16. Offers, bonuses and promotions
Promotions, discounts and complimentary bonuses may be subject to additional conditions shown at the time of the offer.
Unless stated otherwise:
- discount codes have no cash value;
- only one discount code may be accepted per order;
- discounts cannot be applied retrospectively;
- offers may be withdrawn before an order is placed;
- promotional gifts are subject to availability; and
- digital bonuses have no cash-redemption value.
17. Reviews and customer content
Where customers submit a review, photograph, video or other content, they confirm that:
- the submission reflects their genuine experience;
- they own the content or have permission to provide it;
- it does not infringe another person’s rights;
- it is not unlawful, abusive or misleading; and
- it does not contain confidential information.
By submitting content, customers grant HoopFish™ permission to display and use that content in connection with operating and promoting the store, unless otherwise agreed.
HoopFish™ may remove submissions that breach these Terms.
18. Intellectual property
The HoopFish™ name, branding, written content, graphics, videos, downloadable materials and website content are owned by or licensed to HoopFish™.
You may not copy, reproduce, distribute, modify, sell or commercially exploit HoopFish™ content without prior written permission.
19. Website use
You must not use hoopfish.com:
- for unlawful or fraudulent purposes;
- to introduce malicious code;
- to interfere with the website’s operation or security;
- to collect information about other users without permission; or
- to infringe intellectual-property or privacy rights.
We may restrict access where misuse is suspected.
20. Website availability
We aim to keep hoopfish.com available and accurate but cannot guarantee uninterrupted or error-free access.
The website may occasionally be suspended or changed for maintenance, updates, security or operational reasons.
21. Third-party services
Hoopfish.com is operated using Shopify and may use third parties for payment processing, order fulfilment, delivery, analytics, email delivery and other store functions.
Third-party providers may have their own terms and privacy policies.
HoopFish™ is not responsible for third-party websites or services outside our reasonable control.
22. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- consumer rights that cannot legally be excluded.
Subject to the above, HoopFish™ is not responsible for indirect or unforeseeable losses arising from use of the website or product.
HoopFish™ is not responsible for business losses where a product was purchased for personal or household use.
23. Events outside our control
HoopFish™ is not responsible for delays or failure caused by events outside our reasonable control, including:
- courier disruption;
- customs delays;
- severe weather;
- natural disasters;
- strikes;
- transport restrictions;
- supplier disruption;
- internet or payment-system failures; or
- governmental action.
We will take reasonable steps to reduce the effect of such events.
24. Privacy
Personal information is handled in accordance with the HoopFish™ Privacy Policy.
By using the website, you acknowledge that your information may be processed by services required to operate the store, process payments, fulfil orders and deliver customer communications.
25. Changes to these Terms
We may update these Terms occasionally.
The Terms that apply to an order are normally those displayed when the order was placed.
The latest version will be published on this page with an updated revision date.
26. Severability
If any section of these Terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.
27. Governing law
These Terms are governed by the laws of England and Wales.
Customers may also benefit from mandatory consumer protections that apply in the country where they live.
28. Contact
Questions about these Terms, products or orders can be sent to:
HoopFish™
Email: createliveit67@gmail.com
Website: hoopfish.com